Tech-driven mortgage solutions and years of experience drive ServiceLink’s industry-leading title solutions. Hear from Susan Falsetti, managing director, origination title and close; Kristy Folino, SVP, custom solutions; and Dave Steinmetz, president, origination services, as they answer questions about what sets ServiceLink’s title solutions apart.

Q: How do ServiceLink's solutions improve the origination experience for every participant in the process?

A: “We’ve got great technology that links the borrower, the customer and the vendors together,” says Folino. “Our real-time digital scheduling technology is one example of this. We partner with our closing agents, who share their calendars with us, providing us immediate availability for our customers or their borrowers to be able to schedule closings immediately,” she adds. “Instead of an hours long window, we can provide an actual date and time for the closing appointment, which increases borrower satisfaction and transparency. No other provider on the market has a solution like this.”

Steinmetz emphasizes the faster process you can achieve with ServiceLink’s suite of solutions, including tech-enabled title. “Our solutions speed up the process on the entire lifecycle of the loan. We can help lenders cut their closing times significantly with our technology.”

Q: Why would lenders want to partner with ServiceLink for title products and services?

A: “Our EXOS technology allows us, through data that we have access to, to provide an instant title product to our customers, giving them speed,” says Folino. "The lender is able to get a glimpse of what that title looks like before they ever start the process," Falsetti adds. "We're able to give them an idea of whether there's a lot of judgements against the borrower, a lot of liens against the borrower or if that title's very clean." Folino explains, "Because we have a centralized operation, we're able to do things more efficiently, which also has cost benefits to both the lender and borrower. It's a cost effective, efficient solution for them to work with us."

Falsetti also emphasizes the importance of ServiceLink’s access to data. “As a division of the largest underwriter in the country, we have a breadth of data available to us. This enables us to give the lender the information they need and turn the products around very quickly.”

Q: How does this enable borrowers to get to the closing table faster?

A: “Our EXOS® technology helps lenders and consumers get to the closing table faster. This technology allows us to provide industry-leading title turn times for customers on the front end as we’re producing title that allows them to get a clear-to-close much sooner than if they were working with any other company,” says Folino.

ServiceLink’s technology helps set them apart from competitors. Falsetti notes, “We have amazing technology that we are able to invest in regardless of market conditions. Our EXOS® Title technology enables us to provide the lender with title complexity data early in the origination process. It gives them the condition of the title, so they can put that borrower down the path to close very quickly. It’s a huge tool for the lender to prioritize their pipelines.”

Folino and Falsetti both emphasize the importance of having a centralized provider. Folino says that, “Our centralized operation allows us to produce the products and services faster.” This operation also allows for more consistency. “For a lender to work with a centralized provider, they know they have a provider who is going to be able to service them regardless of where the property is. They have one team through ServiceLink that will always be there,” Falsetti adds.

Q: How does ServiceLink support its clients in an ever-changing market?

A: “Lenders can rely on ServiceLink for the products and technology they need to be the players in the market going forward. We are very strategic with our lenders, we want to learn from them to ensure they have what they need to stay relevant in the market,” says Falsetti. “We know the lending community is very dynamic and ever-changing. With the backing of our parent company, we have the resources to keep up with these changes in the industry, which helps our lender clients remain competitive, too,” Steinmetz adds.

Q: How does your team provide a personal touch and focus on customer service?

A: “ServiceLink provides the best service to our customers. The individuals that we have working here are very passionate about providing the best service to our customers,” says Folino. When speaking on customer service and how their teams can drive that passion, Falsetti notes, “My team is phenomenal. They are hands down the best team in the industry. We have the best of the best. I'm happy to work with them every day.” Falsetti continues, “They’re passionate about what they do, and they really want to get the borrower to the closing table as quickly as possible and provide the best possible customer service to the borrower.” Steinmetz layers on, noting that, “We have so many industry veterans that work for us and have built their careers with us. Our average tenure is over ten years. They constantly look for new ways to improve the process and customer service, ensuring we give the customers every single thing they need.”

Learn more about our title products and services here.

‍